Delivery Policy

FREE SHIPPING nationwide! This means that we deliver to all addresses in Brazil free of charge for our customers!

The products presented in our store are sent directly from our distribution centers to the address registered in our store when completing the order. It may be that the shipment departs from a distribution center in Brazil or even abroad (USA, Europe, China).

The delivery time is 7 to 25 business days after the order is posted at the Post Office, in accordance with the rules of the Brazilian postal delivery system.

Your order will be sent immediately after Payment Confirmation and after Logistics Processing.

Care when filling in the data:

Promo Express will ensure that products are sent to the address chosen by the customer at the time of purchase. Therefore, we ask that the customer carefully fill in the address to receive their product, so that there are no problems with delivery. The information provided at the time of registration is the sole responsibility of the customer, and Promo Express will not be responsible for any charges arising from incorrectly registered data. If the product is not delivered due to an error in the address indicated by the customer, a new product will only be sent upon a new purchase.

If you have any questions about your order or want to know more details about order tracking, just send us an email and provide your order number, our team will analyze your order and help you. We are here to help you!

Our email is: contato.promoexpressoficial@gmail.com